Terms of Service for FlexAbility Therapy Solutions

Effective Date: July 17, 2025

Please read these Terms of Service ("Terms") carefully before using the FlexAbility Therapy Solutions website (www.flexabilitytherapysolutions.com ) and engaging in any of our occupational therapy services, whether in-person or via telehealth.

By accessing or using our website, scheduling an appointment, or receiving services from FlexAbility Therapy Solutions, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the website or use any services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User," "Client," "Patient," or "you") and FlexAbility Therapy Solutions ("Organization," "we," "us," or "our"). These Terms govern your access to and use of our website and all services provided by FlexAbility Therapy Solutions.

2. Services Offered

FlexAbility Therapy Solutions provides occupational therapy services aimed at helping individuals achieve independence and participate in meaningful activities. Our services may include, but are not limited to, assessment, evaluation, intervention, and consultation for various conditions affecting daily living skills, fine motor skills, sensory processing, cognitive function, and more. Services may be delivered in-person (if applicable) or primarily via secure telehealth platforms.

3. Eligibility

By using our website and services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are accessing services on behalf of a minor or an individual for whom you are a legal guardian, you represent that you have the legal authority to do so and agree to these Terms on their behalf.

Our telehealth services are offered only to individuals located in jurisdictions where our practitioners are licensed to practice occupational therapy via telehealth. It is your responsibility to confirm that you are located in a state where our services can be legally provided.

4. Client Responsibilities

As a client of FlexAbility Therapy Solutions, you agree to:

  • Provide Accurate Information: Furnish accurate, current, and complete information during intake, assessment, and throughout your course of treatment.

  • Maintain Confidentiality: Respect the privacy and confidentiality of any information shared by other individuals if participating in group sessions or if such information is inadvertently encountered.

  • Appropriate Conduct: Engage in respectful and appropriate conduct during all interactions with our practitioners and staff, whether online or in-person. Abusive, harassing, or disruptive behavior will not be tolerated and may result in termination of services.

  • Technology Requirements for Telehealth: Ensure you have the necessary equipment (computer, tablet, smartphone), a stable internet connection, and a private, quiet environment for telehealth sessions. We are not responsible for technical issues arising from your equipment or internet service.

  • Emergency Contact & Location: For telehealth services, you agree to provide your current physical location and an emergency contact person's name and phone number at the beginning of each session. This is crucial for safety protocols in case of an emergency.

  • Financial Responsibilities: Adhere to the payment policies outlined by FlexAbility Therapy Solutions, including timely payment of fees, co-pays, and deductibles as applicable.

  • Adherence to Treatment Plan: Cooperate with your occupational therapist and adhere to the agreed-upon treatment plan to the best of your ability.

5. Telehealth Specifics

By engaging in telehealth services with FlexAbility Therapy Solutions, you acknowledge and agree to the following:

  • Informed Consent: You will be provided with a separate Telehealth Informed Consent Form that outlines the specific risks, benefits, and limitations of telehealth, including emergency procedures. Your explicit consent will be required before commencing telehealth services.

  • Technology Limitations: You understand that telehealth relies on electronic communication and technology, which may have inherent limitations such as technical glitches, internet connectivity issues, or interruptions that could impact the quality or continuity of care.

  • Privacy and Security: While we use HIPAA-compliant platforms and implement robust security measures, no electronic communication is 100% secure. We will take all reasonable steps to protect your privacy as detailed in our Privacy Policy.

  • Emergency Procedures: You understand and agree to the emergency protocols discussed in your Telehealth Informed Consent Form, including providing your location and emergency contact information at each session.

  • Clinical Appropriateness: Your therapist will determine if telehealth is clinically appropriate for your specific needs. If it is deemed not appropriate, or if your condition requires in-person care, you may be referred to alternative services.

6. Payment and Billing

  • Fees: You agree to pay all fees for services rendered by FlexAbility Therapy Solutions as agreed upon during your intake process or as communicated prior to service delivery. Our fee schedule and accepted payment methods will be provided to you.

  • Insurance: We will assist with insurance claims as per our billing practices. However, you are ultimately responsible for understanding your insurance benefits, including co-pays, deductibles, and any non-covered services. You are responsible for any charges not covered by your insurance.

  • Cancellation Policy: You agree to adhere to our cancellation and no-show policy, which will be provided to you separately. Failure to provide adequate notice for cancellations or missed appointments may result in a fee.

7. Intellectual Property

All content on the FlexAbility Therapy Solutions website, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of FlexAbility Therapy Solutions or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal and health information. Please review our Privacy Policy at [Link to your Privacy Policy Page] for more information.

9. Disclaimers

  • No Medical Advice: The information provided on the FlexAbility Therapy Solutions website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for professional medical or occupational therapy advice. Always seek the advice of a qualified healthcare provider for any questions you may have regarding a medical condition or treatment.

  • No Therapist-Patient Relationship: Visiting this website or submitting an inquiry through our contact form does not establish a therapist-patient relationship. A formal therapist-patient relationship is only established through a signed agreement after an initial consultation and assessment.

  • No Guarantees: While occupational therapy is often effective, we cannot guarantee specific outcomes or results from our services. Your progress depends on various factors, including your active participation, the nature of your condition, and external circumstances.

  • Technology & Internet Risks: We are not responsible for any damage to your computer system, loss of data, or other harm that results from your access to or use of our website or services, including any technical failures or security breaches that are beyond our reasonable control.

  • External Links: Our website may contain links to third-party websites. These links are provided for your convenience only and do not imply endorsement by FlexAbility Therapy Solutions. We are not responsible for the content or privacy practices of these external sites.

10. Limitation of Liability

To the fullest extent permitted by law, in no event shall FlexAbility Therapy Solutions, its practitioners, employees, agents, or affiliates be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of, or inability to use, our website or services.

11. Indemnification

You agree to defend, indemnify, and hold harmless FlexAbility Therapy Solutions, its practitioners, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website or services, including, but not limited to, your User Contributions, any use of the website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the website.

12. Termination

We may terminate or suspend your access to all or part of our website and services at any time, with or without cause or notice, including, without limitation, if you breach these Terms. Upon termination, your right to use the website and services will immediately cease.

13. Governing Law and Jurisdiction

All matters relating to the website and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Commonwealth of Massachusetts without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the federal courts of the United States or the courts of the Commonwealth of Massachusetts, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

14. Dispute Resolution

In the event of any dispute arising under or in connection with these Terms, the parties agree to first attempt to resolve the dispute informally through good faith negotiations. If a dispute cannot be resolved through negotiation, the parties agree to consider mediation or other alternative dispute resolution methods before pursuing litigation.

15. Changes to Terms

We reserve the right to revise and update these Terms of Service at any time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the website and services thereafter. Your continued use of the website or services following the posting of revised Terms means that you accept and agree to the changes.